Public Authority Malta Residency Visa Agency (MRVA)
Description of the entity’s structure The entity is made up of the following departments:

Customer Care
Due Diligence
Corporate Services

Description of the entity’s functions and responsibilities The Agency offers international investors with permanent residency rights. These apply only to non-EU / EEA / Swiss nationals. The Malta Residency Visa Programme provides an opportunity for potential beneficiaries and their dependents to reside, settle or stay indefinitely in Malta.

Granting of permanent residence permits through investment, allowing access to Schengen countries over a 90/180 day stay period.
General description of the categories of documents the entity holds (including exempt documents) These reflect what is included in the Programme applications, Legal Notices, and internal documentation.
Statement of the information that needs to be available to members of the public who wish to obtain access to official documents from MRVA, which statement shall include particulars of the officer or officers to whom requests for such access should be sent The FOI officers of MRVA may be contacted by e-mail at foi.mrva@mrva.gov.mt or by telephone 22034000.

FOI Requests may be submitted by e-mail to foi.mrva@mrva.gov.mt , through the FOI Portal www.foi.gov.mt via the e-ID or through the online form.
Details of Internal Complaints Procedure An applicant whose request for information is refused, or who is otherwise not satisfied with the information provided, its format or the extension of the deadline for the submission of the notification indicating whether a request would be met or not, may address a complaint to the Public Authority.

The complaint should be addressed to the FOI Officer, who shall bring the complaint to the attention of the officer responsible. The officer responsible shall reply to the applicant within 10 working days from the receipt of the complaint. The applicant shall also be informed that he or she may appeal the decision or otherwise address a complaint to the Information and Data Protection Commissioner in accordance with the Freedom of Information Act (Cap. 496 of the Laws of Malta).

The officer responsible shall inform the applicant of the decision taken with respect to his or her complaint, and in the event of confirmation of a decision not to release the pertinent information, shall explain the reasons thereof. Whenever the applicant’s complaint is related to the format of the information provided or to an extension of the deadline for the submission of the notification indicating whether a request would be met or not by the Ministry, and the original decision is upheld, the applicant shall be given an explanation as to why his or her complaint cannot be positively addressed.

An applicant may also make use of the Internal Complaints Procedure to report failure to meet deadlines or to send notifications. In those cases where the request for information can be met, but has not been met within the deadlines specified by the Act, the officer responsible shall waive any applicable fees for the submission of information.
Other Information Complaints may be submitted to the Public Authority by e-mail to foi.mrva@mrva.gov.mt , through the FOI portal www.foi.gov.mt via the e-ID or through the online form.

Office Hours:
Monday to Friday
08:00 to 16:30

Emails received during the weekend are replied to on the next working day

Cash payments should be effected at:
Malta Residency Visa Agency
Zentrum Business Centre, Level 2
Mdina Road
Qormi QRM 9010, Malta
Public Authority’s Contact Details Address:

Malta Residency Visa Agency
Zentrum Business Centre, Level 2
Mdina Road
Qormi QRM 9010, Malta

Telephone No:
22034000